tag:paymentshub.statuspage.io,2005:/historyPayments Hub Status - Incident History2024-03-28T11:47:25-04:00Payments Hubtag:paymentshub.statuspage.io,2005:Incident/201709612024-03-05T19:15:54-05:002024-03-05T19:15:54-05:00Partner Hub - Batch Display<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:15</var> EST</small><br><strong>Resolved</strong> - We have identified and resolved the issue as of 7:08 pm Eastern. All merchant batch data is now available in the Partner Hub. We appreciate your patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue involving the display of batches in the Partner Hub (partner.paymentshub.com). This does not impact the merchant view or processing.</p>tag:paymentshub.statuspage.io,2005:Incident/201688652024-03-05T17:57:34-05:002024-03-05T17:57:34-05:00Payanywhere - Password Reset / Login Issue<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:57</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved and we will continue to monitor for delays with password resets that impact login. We are sorry for the disruption this has caused and thank you for your patience.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:28</var> EST</small><br><strong>Update</strong> - We are continuing to investigate reports of delays with password resets with Payments Hub and Payanywhere that is impacting login. We appreciate your patience as we work to resolve this issue. <br /><br /><br />If your password is expired or was identified as a commonly used password, an alternate solution is to log in to paymentshub.com with your existing username and password. Do not click "Create or Reset Password". You will be prompted to reset your password (if it is expired or did not meet password requirements). Then you can log back in with your new password to both Payments Hub and the Payanywhere app.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:04</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of delays with password resets with Payments Hub and Payanywhere that is impacting login. We appreciate your patience as we work to resolve this issue. <br /><br />An alternate solution is to reset your password directly on paymentshub.com. Log in with your existing username and password. You will be prompted to reset your password (if it is expired). Then you can log back in with your new password to both Payments Hub and the Payanywhere app.</p>tag:paymentshub.statuspage.io,2005:Incident/200495432024-02-22T15:24:32-05:002024-02-22T15:24:32-05:00AT&T Mobile Service Issues<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:24</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Monitoring</strong> - We are following an ongoing issue with AT&T mobile cellular service. This may impact processing on mobile terminals using AT&T service.</p>tag:paymentshub.statuspage.io,2005:Incident/199199962024-02-06T06:01:19-05:002024-02-06T06:01:19-05:00Payanywhere Maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>04:31</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>04:23</var> EST</small><br><strong>Scheduled</strong> - As part of our constant focus on providing the highest level of security and service for you, Payanywhere and Payments Hub will be undergoing a scheduled system maintenance, February 6, 2024, beginning at 4:30 am ET and ending at approximately 6:00 am ET.<br /><br />During this window you may experience disruptions with logging in and processing transactions. Note: System status updates for Payanywhere and Payments Hub can be found here.<br /><br />As always, if you have any questions or concerns, please do not hesitate to contact us by phone, email, or live chat. We're happy to help.<br /><br />Thank you for choosing Payanywhere. We look forward to continuing to serve your business.</p>tag:paymentshub.statuspage.io,2005:Incident/198614872024-01-30T05:31:00-05:002024-01-30T05:31:00-05:00Payanywhere Maintenance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:31</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:23</var> EST</small><br><strong>Scheduled</strong> - As part of our constant focus on providing the highest level of security and service for you, Payanywhere and Payments Hub will be undergoing a scheduled system maintenance tomorrow, January 30, 2024, beginning at 4:00 am ET and ending at approximately 5:00 am ET.<br /><br />During this window you may experience disruptions with logging in and processing transactions. Note: System status updates for Payanywhere and Payments Hub can be found here.<br /><br />As always, if you have any questions or concerns, please do not hesitate to contact us by phone, email, or live chat. We're happy to help.<br /><br />Thank you for choosing Payanywhere. We look forward to continuing to serve your business.</p>tag:paymentshub.statuspage.io,2005:Incident/196815452024-01-11T16:17:09-05:002024-01-11T16:17:10-05:00EPX - Emergency Maintenance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:17</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved, all systems have been restored to normal operations.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:51</var> EST</small><br><strong>Investigating</strong> - The team is preparing for emergency maintenance activities. We expect the activity to last less than 30 minutes, during the window merchant may experience issues processing transactions.</p>tag:paymentshub.statuspage.io,2005:Incident/191533352023-11-17T13:39:10-05:002023-11-17T13:39:10-05:00Point & Pay - Service Interruptions<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved all system are fully operational and working as expected.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:12</var> EST</small><br><strong>Identified</strong> - Point & Pay has re-opened access to the affected systems. Our teams are testing the environment for stability. Expect an update in 20 minutes</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:59</var> EST</small><br><strong>Investigating</strong> - Point & Pay has identified issues impacting our processing capability. To prevent customer issues, we have closed down access to the affected systems. Our team is working to resolve the situation as quickly as possible. Expect an update in 20 minutes</p>tag:paymentshub.statuspage.io,2005:Incident/190015862023-11-03T12:14:28-04:002023-11-03T12:14:28-04:00VISA - Verification Failures<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved and all systems are working as expected.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:57</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the issue with Visa Verification. Users are continuing to report error messages indicating that verification is unavailable. VISA is currently aware and are actively working on the problem. This issue is NOT impacting transactions processing at this time.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Monitoring</strong> - We are monitoring an issue with Visa Verification. Users are reporting error messages that verification is unavailable. VISA is aware and they are currently investigating. This issue is NOT impacting transactions processing at this time.</p>tag:paymentshub.statuspage.io,2005:Incident/188530892023-10-19T09:08:59-04:002023-10-19T09:08:59-04:00Payanywhere - iOS SIgn in<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:08</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, iOS users are no longer experiencing sign in issues.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>08:33</var> EDT</small><br><strong>Investigating</strong> - The team is currently investigating an issue that is impacting Payanywhere users ability to sign on to iOS.</p>tag:paymentshub.statuspage.io,2005:Incident/188190602023-10-16T18:07:24-04:002023-10-16T18:07:24-04:00Payments Hub / Payanywhere Platform<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>18:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Investigating</strong> - The team is investigating a problem that is impacting Payanywhere and Payments Hub users. Users are experiencing slow response and high latency.</p>tag:paymentshub.statuspage.io,2005:Incident/187246822023-10-08T13:23:35-04:002023-10-08T13:23:35-04:00Payments Hub - High Latency / Slow Loading<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Identified</strong> - Users of the Payments Hub are currently experiencing slower than usual load times for many web based features. The team is actively engaged and working toward a resolution.</p>tag:paymentshub.statuspage.io,2005:Incident/186788492023-10-08T05:16:05-04:002023-10-08T05:16:05-04:00Scheduled Maintenance - Payments Hub and Payanywhere<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:16</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>02:47</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Scheduled</strong> - As part of our constant focus on providing the highest level of security and service for you, Payanywhere and Payments Hub has a scheduled system maintenance Sunday, October 8, 2023, beginning at 3:00 am ET and ending at approximately 5:00 am ET.<br /><br />During this window you may experience disruptions with logging in and processing transactions.</p>tag:paymentshub.statuspage.io,2005:Incident/187039762023-10-05T21:45:23-04:002023-10-05T21:45:23-04:00Enrollment Related Feature Currently Unavailable<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, all systems are operational.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:29</var> EDT</small><br><strong>Monitoring</strong> - The team has taken action to restore the impacted services, which are now recovering. We will continue to monitor.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:16</var> EDT</small><br><strong>Investigating</strong> - The team is currently investigating an issue that is impacting merchant enrollment (new applications) in the Partner Hub, Simplified enrollment service and Payanywhere shop. There is no impact to processing.</p>tag:paymentshub.statuspage.io,2005:Incident/183505232023-09-01T12:13:19-04:002023-09-01T12:13:19-04:00Agent Hub - Merchants List Not Loading<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Investigating</strong> - We are investigating intermittent reports of users experiencing problems loading the Merchants list in the Agent Hub after signing in.</p>tag:paymentshub.statuspage.io,2005:Incident/179071962023-07-19T22:43:58-04:002023-07-19T22:43:58-04:00EPX - High Latency / Timeouts<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>22:43</var> EDT</small><br><strong>Resolved</strong> - The issue has been identified and stabilized. The team is continuing to closely monitor the platform. At this time all systems are fully operational.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:48</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that may be impacting merchants ability to run transactions. Merchants may be seeing timeouts or higher than expected latency.</p>tag:paymentshub.statuspage.io,2005:Incident/177798862023-07-06T15:18:36-04:002023-07-06T15:18:36-04:00EPX - Federal Reserve Funding Delay<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved, all files are currently being processed and no further delay are expected related to this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:50</var> EDT</small><br><strong>Monitoring</strong> - The Federal Reserve experienced an issue processing files for the business day July 5, 2023. As a result merchants may experience a delay in posting of your deposits for 7/5/2023. The issue has been resolved, all files are currently being processed and no further delay are expected related to this issue.</p>tag:paymentshub.statuspage.io,2005:Incident/177726682023-07-05T14:12:01-04:002023-07-05T14:12:01-04:00NAB - Telecom Provider Issues<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Monitoring</strong> - We are currently experiencing an issue with our primary phone provider. At this time some callers may experience problems when attempting to reach us by phone. This issue is also impacting our ability to call out, resulting in longer than usual call back times.</p>tag:paymentshub.statuspage.io,2005:Incident/176036352023-06-17T16:52:30-04:002023-06-17T16:52:30-04:00Informational: External Internet Outages<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Monitoring</strong> - We have been made aware of multiple consumer ISPs currently experiencing issues. These widespread outages may impact our merchants' ability to communicate with us for processing and other services. All of NAB / EPX connectivity and systems remain 100% operational.</p>tag:paymentshub.statuspage.io,2005:Incident/175771942023-06-14T23:05:13-04:002023-06-14T23:05:13-04:00USAePay - Interruption<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>23:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:59</var> EDT</small><br><strong>Monitoring</strong> - We have been made aware of an issue with the 3rd party USAePay gateway. This may be impacting our merchants that are using the USAePay service for payments.</p>tag:paymentshub.statuspage.io,2005:Incident/173058632023-06-14T10:09:06-04:002023-06-14T10:09:06-04:00NAB - Potential Equipment Delays<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Monitoring</strong> - NAB is working with one of our vendors to address an issue impacting orders for Verifone/Ingenico equipment. As a result we have a backlog for those devices. For urgent orders please contact the customer care team for options. Existing orders may also be updated to PAX devices for faster delivery.</p>tag:paymentshub.statuspage.io,2005:Incident/175630962023-06-13T17:03:02-04:002023-06-13T17:03:02-04:00NAB - Merchant Enrollment / Payments Hub<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:03</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, Payments Hub and the Merchant Enrollment have been fully restored. All systems are operational.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Identified</strong> - The team is investing a downstream issues that are impacting multiple services. New sign ins to Payments Hub are impacted as is Merchant Enrollment.</p>tag:paymentshub.statuspage.io,2005:Incident/173823412023-05-27T10:20:24-04:002023-05-27T10:20:24-04:00SALIDO - Magensa Outage<p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>18:03</var> EDT</small><br><strong>Monitoring</strong> - Magensa team has identified and resolved the issue. We will continue to monitor.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Investigating</strong> - Magensa is experiencing a payment processing outage. This will only affect merchants processing payments via Magensa with SALIDO. The Magensa team are currently investigating the issue. Merchants may experience delays or interruptions to payment processing temporarily. SALIDO will update as soon as we know more.</p>tag:paymentshub.statuspage.io,2005:Incident/171231492023-05-02T17:30:20-04:002023-05-02T17:30:20-04:00Agent Hub - Merchants List Not Loading<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, all features are working as expected. Agent Hub is fully operational.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>14:22</var> EDT</small><br><strong>Monitoring</strong> - We are closely monitoring The Agent Hub after receiving intermittent reports from users who are experiencing problems loading the Merchants list after signing in.</p>tag:paymentshub.statuspage.io,2005:Incident/171211042023-05-02T11:02:57-04:002023-05-02T11:02:57-04:00Agent Hub - Merchants List Not Loading<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, all features are working as expected. Agent Hub is fully operational.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue within the Agent Hub. Users are able to sign in; however, the merchants list is slow to load or unavailable.</p>tag:paymentshub.statuspage.io,2005:Incident/169309732023-04-21T17:41:47-04:002023-04-21T17:41:47-04:00NAB - Merchant Enrollment Delays<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Monitoring</strong> - We are currently experiencing a delay in underwriting status updating in Partner Portal for new applications. Applications are being received and processed, status will be updated shortly.</p>