Ingenico iPP310 pin pad certificate update

Incident Report for Payments Hub

Resolved

This incident has been resolved.

Posted Apr 16, 2021 - 21:40 EDT

Update

iPP310 users that are impacted by the "No PinKey" error may work around the issue using the instructions found here: https://generalmarketingdocs.s3-us-west-2.amazonaws.com/IPP_Instructions.pdf

For additional assistance please contact Technical support at 800-226-2273 Ext. 1200.

Posted Apr 15, 2021 - 17:16 EDT

Identified

We have identified a potential issue affecting some merchants using iPP310 pinpads, where an error "No PinKey" is being shown. For further assistance contact Technical support at 800-226-2273 Ext. 1200.

Posted Apr 14, 2021 - 15:27 EDT

This incident affected: NAB Services (Terminal Downloads (NAB/EPX)).