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Incident Report for Payments Hub

Resolved

This incident has been resolved, all systems are operational.

Posted Oct 05, 2023 - 21:45 EDT

Monitoring

The team has taken action to restore the impacted services, which are now recovering. We will continue to monitor.

Posted Oct 05, 2023 - 21:29 EDT

Investigating

The team is currently investigating an issue that is impacting merchant enrollment (new applications) in the Partner Hub, Simplified enrollment service and Payanywhere shop. There is no impact to processing.

Posted Oct 05, 2023 - 21:16 EDT

This incident affected: NAB Services (Merchant Enrollment, Agent Portal & Reporting).